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Support & Services
With many years of large‑scale public cloud technology and operating experience, EdgeRay provides you with a professional, efficient, and worry‑free support system that runs through the entire cycle of your digital transformation and is a reliable technical foundation for business development and innovation.
Service Philosophy
EdgeRay expert teams have extensive and broad experience to help your organization formulate an overall digital transformation strategy as well as the best cloud deployment and migration implementation plans to ensure smooth operation of the business.
Professional
Original factory operation and maintenance services, constantly upgrading and optimizing around personnel, technology, and processes.
Timely
Minute-level response to enterprise work orders, rapid on-site response, 24/7/365 uninterrupted support, minimizing business interruptions.
Efficient
Pre-sales, after-sales, and research and development are seamlessly connected to achieve high-quality technical support.
Comprehensive
The service covers the entire cycle of digital transformation of "planning-start‑up-implementation-test-optimization-launch-operation" and the entire field of infrastructure technologies such as servers, storage, networks, and security.
Service Implementation
EdgeRay cloud technical experts can provide you with personalized services such as implementation deployment, system testing, and on‑site support by fully understanding customers' unique technical environments and business goals, helping your enterprise efficiently migrate to the cloud.
Custom Development Services
EdgeRay cloud can provide customized development services based on open standard API in order to meet an enterprise’s individual needs such as multi‑dimensional reporting and statistics and third-party system integration.
Service Support
EdgeRay provides a range of technical support, product operation guides and knowledge base systems, as well as exclusive project managers, product team assistance, and other services. Customers can collaborate with EdgeRay's professional team through ticket system, after‑sales support calls, and real‑time online communication. EdgeRay will meet the needs of customers at any time.
Online Support
Documentation
By means of graphical introduction, understand the service content of EdgeRay Cloud and how to use the product.
Services Hotline
24x7 hotline, call to get service support at any time.
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